Acceptable Use Policy

Acceptable Use Policy 

Statement of Policy
This Acceptable Use Policy ("Policy") sets out the rules governing use of the Counterweight Limited website, mobile applications, patient portal, digital programmes, and any related services (collectively, the “Services”). Our Services are designed to support healthcare delivery and health improvement. They must be used responsibly, lawfully, and in a way that protects patient safety, privacy, and system integrity. By accessing or using our Services, you agree to comply with this Policy.

Scope
This Policy applies to all users of our Services, including patients, service users, healthcare professionals, partner organisations, and general website visitors.

Permitted Use 
You may use our Services only for lawful purposes and in accordance with applicable laws and regulations. You must use the Services solely for your own personal healthcare, authorised professional use, or legitimate engagement with our company. You must ensure that your use of the Services does not harm, disrupt, or interfere with our systems, our clinicians, our staff, or other users.

Misuse of Medical Services 
You must provide accurate, complete, and truthful information when using our Services. You must not impersonate another person, create an account using false details, or submit misleading or deliberately incomplete health information. You must not attempt to obtain prescriptions, referrals, clinical advice, or other healthcare services fraudulently or dishonestly. Any misuse of clinical services may result in suspension of access and, where appropriate, referral to relevant authorities.

Prohibited Conduct
You must not use our Services for any unlawful, fraudulent, or harmful purpose. You must not upload, transmit, or share content that is abusive, threatening, defamatory, discriminatory, obscene, or otherwise inappropriate. You must not harass, intimidate, or behave inappropriately towards clinicians, staff members, or other users. Any conduct that compromises the safety or wellbeing of others will not be tolerated.

Access to Accounts and Information
You must not attempt to access, view, or obtain personal data or account information that you are not authorised to access. You must not share confidential health information about another person without appropriate authority or lawful basis. You must not attempt to scrape, harvest, systematically extract, or otherwise misuse data from our website or systems.

System Security
You must not introduce viruses, malware, or any other harmful code into our systems. You must not attempt to gain unauthorised access to our servers, databases, software, or infrastructure.
You must not interfere with the functionality, performance, or availability of the Services, including through denial-of-service attacks or any other disruptive activity.

Intellectual Property
All content on our website and within our Services, including text, graphics, logos, software, clinical materials, and programme content, is owned by or licensed to Counterweight Limited.
You must not copy, reproduce, distribute, modify, reverse engineer, or otherwise exploit our content or software without our prior written permission, except where permitted by law.

Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your login details. You must not share your account credentials with any other person.
You must notify us immediately if you suspect that your account has been accessed without authorisation. You are responsible for all activity that takes place under your account.

Medical Emergencies
Our Services are not intended for emergency medical situations or life-threatening conditions. If you believe you are experiencing a medical emergency, you must contact your local emergency services or attend your nearest Accident and Emergency department immediately. You must not rely on digital messaging, online forms, or routine appointments where urgent in-person medical care is required.

Data Protection
All use of the Services must comply with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. You must not misuse personal data or share sensitive personal information unlawfully. Further information about how we process personal data is set out in our Privacy Notice.

Monitoring and Enforcement
We may monitor and review use of our Services where necessary to protect patient safety, prevent fraud, ensure system security, and comply with our legal and regulatory obligations.
If we believe this Policy has been breached, we may suspend or terminate access to the Services, remove content, restrict accounts, report matters to relevant authorities, or take legal action where appropriate.

Changes to This Policy
We may amend this Policy to reflect changes in our services, legal requirements, or regulatory obligations. The updated version will be published on our website with a revised effective date. Continued use of the Services after changes are published constitutes acceptance of the updated Policy.

Contact Information
If you have any questions about this Acceptable Use Policy, please contact:

Counterweight Limited, 85 Great Portland Street, First Floor , London, W1W 7LT
info@counterweight.org