Accessibility statement for the Counterweight App

This mobile application is run by Counterweight Limited. This accessibility statement applies to the Counterweight App only. We update this statement whenever we make significant changes to the App. 

Last update: 8th April 2026 

We at Counterweight want as many people as possible to be able to use this mobile application. For example, that means you should be able to:

  • access the Counterweight App User Guide, which outlines all app functions and how to access additional support if needed
  • change font size
  • navigate with ease between pages through a navigation panel
  • access the app using a smartphone, tablet or desktop
  • select your language of choice (currently five languages are available: English, Polish, Urdu, Punjabi and Arabic and more in development)
  • have content suitable for different cultures and religions, and we continue to update this based on user needs
  • read and understand educational content presented as short blocks of text, simple diagrams and images, as well as videos with audio and subtitles  
  • select your preference for how measurements are displayed, e.g. kilograms / stones / pounds etc.)
  • policies relating to the services we provide, e.g. privacy policy, terms of service etc. 
  • access the app without needing data or Wi-Fi 

How accessible is the App?

We are continuously improving accessibility in the Counterweight App. Some features are already available, while others are in development. Below are key areas we aim to enhance:

  • view App content in a variety of different formats (written, video, audio)
  • receive educational content in a variety of languages
  • access Easy Read versions in the Counterweight App 
  • be compatible with screen readers and other accessibility apps 
  • we ensure that all videos include accurate captions and transcripts
  • improve contrast and colour schemes to support users with visual impairments, including colour blindness.
  • compatibility with built-in accessibility settings on iOS and Android, including voice control and screen magnifiers.

We are committed to improving accessibility in these areas as part of our ongoing efforts to make the Counterweight App more inclusive.

Feedback and contact information

If you need information about the Counterweight App in a different format please contact us using the information below:

We aim to respond within two working days. If you experience difficulty using our app, our Programme Support and Delivery Teams can provide guidance, alternative formats, or additional support as required.

Reporting accessibility problems with this App

We’re always looking to improve the accessibility of our App. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us using the information above. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Counterweight is committed to making its App accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The Counterweight App has been tested against WCAG 2.2 AA standards, including:

  • screen reader compatibility
  • keyboard navigation
  • colour contrast compliance

We actively gather accessibility feedback through user surveys, support requests, and app reviews, and use this input to prioritise improvements.

Compliance status

This app is compliant with WCAG 2.2 AA standards and we are working towards WCAG 2.2 AAA standards.

Non-accessible content

The content listed below is non-accessible for the following reasons: 

Disproportionate burden: Languages

The App is not available in all languages. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. Currently, the app is available in five languages: English, Polish, Urdu, Punjabi, and Arabic. We have hard copy options available for users in a variety of different languages (currently 15 languages) 

Content that’s not within the scope of the accessibility regulations

Disproportionate burden: Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

This statement was prepared on 1 December 2022. Reviewed on 28 August 2024. Updated on 8 April 2025 and 8 April 2026.