Accessibility statement for the Counterweight App 

This mobile application is run by Counterweight Limited. This accessibility statement applies to the Counterweight App only. Updates will be made as and when changes are made to the App. 

Last update: 12 April 2023 

We at Counterweight want as many people as possible to be able to use this mobile application. For example, that means you should be able to:

  • access the Counterweight App User Guide, which outlines the steps on how to use all functions of the App, with information on how to access additional support to use the App should you need it 
  • change font size
  • navigate with ease between pages through a navigation panel
  • access the app  using a smartphone, tablet or desktop
  • select your language of choice (currently five languages are available: English, Polish, Urdu, Punjabi and Arabic and more being added)
  • have content suitable for different cultures and religions, and continue to update this based on our users needs
  • read and understand educational content presented as short blocks of text, simple diagrams and images, as well as videos with audio and subtitles  
  • select your preference for how measurements are displayed, e.g. kilograms / stones / pounds etc.)
  • report a problem or ask for additional help 


How accessible is the App?

We have identified key areas that need to be improved in the Counterweight App to widen accessibility for example having the ability to:

  • view all app content in different formats (written, video, audio)
  • receive educational content in a wider variety of languages
  •  access Easy-Read versions in the Counterweight App 
  • be compatible with screen readers and other accessibility apps 
  • access the App without needing data or wifi 

All of these areas we have identified are critical to Counterweight’s commitment to widening programme accessibility. Therefore, we plan to continuously improve our App to address these issues. 

Feedback and contact information

If you need information about the Counterweight App in a different format please contact us using the information below:

We will consider your request and get back to you in two working days.

Reporting accessibility problems with this App

We’re always looking to improve the accessibility of our App. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us using the information above. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Counterweight is committed to making its App accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This App is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Captions are not provided for all audio or video content making some content non-accessible to people living with hearing impairments. This fails WCAG 2.1 success criterion 1.2.2 (captions). This is currently being addressed and will be rectified as of 01 August 2023. When we publish new content we will make sure our use of captions meets accessibility standards.

Disproportionate burden


The App is not available in all languages. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are in the process of broadening our range of languages but as it stands, it is only available in 5 languages, namely English, Polish, Urdu, Panjabi and Arabic. We are continuously adding new languages based on user needs.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 01 December 2022. It was last reviewed on 12 April 2023.